Refund policy

Products

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at liadhan@culababy.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at liadhan@culababy.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Sleep Support Services

14-Day Cancellation Period

Under Irish consumer law, customers who purchase a sleep consultation or sleep support service online generally have the right to cancel their purchase within 14 days from the date of purchase, without giving a reason.

To exercise your right to cancel, you must notify CulaBaby within this 14-day cooling-off period.

If you request that your consultation or sleep support service begins within the 14-day cooling-off period, you agree that CulaBaby may begin providing the service during this period. If you subsequently cancel after the service has commenced but before it has been fully provided, you may be charged a proportionate amount for the services already provided.

Where a service has been fully provided within the 14-day cooling-off period following your express request for the service to begin, your statutory right to cancel may no longer apply, in accordance with Irish consumer law.

Once the 14-day cooling-off period has passed, purchases are non-refundable for change of mind, subject always to your statutory consumer rights.

Once Your 1-Hour Consultation Has Taken Place

Once the initial 1-hour consultation has been completed, no refund will be provided simply because you subsequently decide not to proceed with your sleep plan or the remaining support included in your package, subject always to your statutory consumer rights.

The consultation is a significant part of the sleep support process. By participating in the consultation, you acknowledge that CulaBaby has begun providing the professional service purchased, including the time, expertise and resources involved in reviewing your child's sleep and providing personalised advice and recommendations.

If, following the consultation, you choose not to continue with the sleep plan or remaining support, or decide that you are unable to proceed with the recommendations provided, this does not in itself entitle you to a refund.

If you have concerns or doubts about proceeding with your sleep plan or support package, please raise these during the consultation so that they can be discussed before moving forward.

Booking & Validity

All sleep consultations and sleep support packages must be booked and used within one month of the date of purchase, unless an alternative timeframe has been agreed in advance with CulaBaby.

If a consultation or package is not booked or used within the one-month validity period, it will be considered expired and no refund will be issued, unless otherwise agreed with CulaBaby. This does not affect any statutory rights you may have under Irish consumer law.

Rescheduling

If you are unable to attend a scheduled consultation, please provide at least 24 hours' notice where possible. We will do our best to accommodate a rescheduled appointment, subject to availability.

Exceptional Circumstances

In exceptional circumstances, CulaBaby may, at its discretion, offer an extension, credit or partial refund as a gesture of goodwill. Any such exception does not alter the terms of this policy or create an entitlement to a refund in future circumstances.

Nothing in this policy affects your statutory rights under Irish consumer law.